Terms and Conditions

Please read these terms and conditions ("Terms") carefully before accessing or using the Platform (defined hereinafter). These Terms along with the Privacy Policy published on the("Policy") and other policies (as may be notified/displayed/published on the Site) constitutes the contract between the Users of this Platform and the Company (collectively "Agreement"). By use of the Platform, Users agree to be bound by these Agreement as posted on the Platform from time to time.

1. ABOUT THE TERMS

1.      This is a Site which provides an online marketplace.

2.      The Company’s role is limited to managing the associated marketing, facilitating payment collections, fulfilment, order management, enquiry management and other incidental services to enable the transactions between the Suppliers and the Users ("Services").

3.      Services are not made available on the Website and to avail the same.

1.2 When are these Terms applicable and binding on User?

1.      The Agreement is applicable to any person when they visit or access any part of the Platform or utilise the Services, such persons are referred to as users, which include without limitation users who are browsers, Suppliers, Resellers, merchants, other purchaser or contributors of content (collectively, "User").

2.      The Agreement between User and Company is effective on the date on which the Website is accessed and/or the date on which terms of Agreement are updated, creating a legally binding arrangement between the User and the Company.

1.3 Whether the terms of this Agreement can be modified?

1.      Users can review the most current version of the Agreement at any time on the Website. Company reserves the right to unilaterally update, change or replace any part of the Agreement by publishing updates or changes on the Platform and such amended provisions of the Agreement shall be effective immediately upon being posted on the Platform.

2.      It is the responsibility of the Users to check this page periodically for changes. The Users’ continued use of or access to the Application following the posting of any changes constitutes acceptance of those changes.

1.4 What if the terms of the Agreement are not acceptable to User?

1.      If the User does not agree with the terms of the Agreement, the User is advised to refrain from using the Platform. By the use of the Services, it is signified that the User agrees to abide by the terms of the Agreement (as updated from time to time).

Returns, Refunds and Exchange is the scheme provided by various sellers listed on ravigtrading(opc)pvtltd’s’ website available at www.ravigtrading(opc)pvtltd.com (collectively “Platform”), in relation to specific products.  Returns, refund and exchange policy gives you an option to return, or  exchange items purchased on the Platform, within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time. 

Returns

At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc. 

The Products are returned within 7 days from the time of purchase, if it is the same condition in which it was sold.

ravigtrading(opc)pvtltd shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent  or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); ravigtrading(opc)pvtltd shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products. 

Return Options

Certain products on ravigtrading(opc)pvtltd will have two return options available: (a) wrong/defective items return option, and (b) all return option. If a product does not have the aforementioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.

 How will I get my refund?

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return product is received.  

If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product, subject to applicable deductions.       

If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.

If you have made the payment as cash on delivery, you will be given an option to either receive the refund in your bank account or on hand. If you have chosen to receive the refund in your bank account, you will be required to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. ravigtrading(opc)pvtltd shall not be liable to you in case incorrect bank account details have been provided by you.

In case of any discrepancies regarding receipt of refund amount, ravigtrading(opc)pvtltd may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

Refund Method

Refund Time Frame

Credit Card, Debit Card, Net Banking, UPI Linked Bank Account

3-7 Business Days

Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)

3-7 Business Days after updating the bank account details

Instant Refund:

ravigtrading(opc)pvtltd offers instant refund whereby the refund will be triggered within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The refund will be reflected to the bank account within 3 - 7 Business Days or as ravigtrading(opc)pvtltd Balance within a maximum of 2 Business Days. The following are the conditions which are required to be met for the return to be eligible for an Instant Refund:

Instant Refunds are only available for cash on delivery orders.

The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of ravigtrading(opc)pvtltd. ravigtrading(opc)pvtltd reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as ravigtrading(opc)pvtltd deems fit. 

In the event where the delivery partner is unable to mark the product as successfully picked up in the systems of ravigtrading(opc)pvtltd, as a result of technical issues, ravigtrading(opc)pvtltd shall not be liable to process the Instant Refund. 

Further, ravigtrading(opc)pvtltd shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, ravigtrading(opc)pvtltd may not be able to process the Instant Refund.

Instant Refunds will not be processed in case of instances whereby the systems of ravigtrading(opc)pvtltd cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances: 

In the event the refund request is raised for a missing product or a product that was not delivered to the customer. 

In the event that  the delivery partner is unable to update accurate details in the systems…

Shipping And Delivery Policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

1. Delivery Location

Items offered on our website are only available for delivery to addresses. We also accept orders from international customers. 

2. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within Minimum [3] to Maximum[15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

3. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at [ravigtradingpvtltd@gmail.com].

4. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [ravigtradingpvtltd@gmail.com].